Property Management

I am writing to you today to express my highest regard for both the CBRE management team (Building Manager and Assistant Building Manager) of the RSU Tower on Sukhumvit 31 as well as the supervisor of the cleaning team and specifically the maid, K. Tanjapon.

I lost my iphone in the men's room on the 3rd floor (I did not notice that it fell out of my bag) and only noticed this hours later (at 8 pm). I tracked it to the building using the "lost iphone" app and returned to the building in the evening. The security staff tried to be helpful but we could not locate it.

I returned this morning where I was informed that the maid, K. Tanjapon, found the phone behind the trash bin during a routine cleaning at around 4.30 pm yesterday, informed her supervisor who then deposited it with the Building Manager who placed it in his desk and left it turned on, enabling me to locate it. The Assistant Manager was on duty this morning and returned the phone after verifying that the phone was mine.

To me - being an employer in Thailand as well - this shows the integrity and honesty of staff at all levels and I would like to congratulate you for employing these fine people and inspiring this kind of corporate culture.

One could say that this whole affair is a little thing but to me the attitude and behavior that was shown by your staff in the absence of any observation demonstrates qualities that lead to high performance across important operational functions.

I find the office staff very friendly and efficient. Any queries that I may have either through a payment or maintenance issue is dealt with in a timely manner. If I need information or advise they are always there to help. I think this is very essential and shows me that we have a staff and maintenance crew that are operating at a very high standard.

The upkeep of the building is at a good standard, it is basically in the same condition as the first day I moved in and this is very important. I think this is an important issue going forward and we as owners along with the office and maintenance staff must preserve the high standard not only as owners but as a possible lease or sell issue.

On the technical and maintenance issues I have been very pleased with the efficient way they have performed. We must all take pride in our home and I think the maintenance group do a good job maintaining this standard, if I do have a problem and they have been very few they always arrive in a timely manner and fix the problem.  I think this is very important not only to myself as an owner but for every owner who takes pride in the building.

I would also like to mention the security staff, the day time staff in our building are very good, they are always willing to help you arriving and leaving the building. If it is a taxi you require or even some help with luggage or groceries that they are always there to help. It gives the feeling of a family type atmosphere.

I would like to see the office staff moved into a larger office, it seems to me they are cramped up in one small office, maybe it is because I am European and not used to this standard. Do not forget that a good working environment brings a happy staff. What about moving into the office we use for meetings?

I would like to finish by saying keep up the good work.

I have purchased the unit four years ago and CBRE management was one of the reasons for me to buy this unit. Since then, the CBRE team managed by James Saunders has been just fantastic. The Plantation condominium went through a lot of turbulence, but thanks to CBRE management, we are still there! I am planning to buy in the future another flat in Bangkok, managed by CBRE, as my experience of CBRE in Phuket was excellent.

Allamanda 1 Condominium is a registered condominium comprising of 94 condominium units and is located in the Laguna Phuket Complex.

Initially Allamanda 1 Condominium was managed as if it were a Hotel by the original Developer who appointed itself as the CJP Manager.  Co-Owners subsequently wrestled back control over the Condominium and as a result appointed CBRE in 2007.  CBRE however left in 2009 by mutual consent due to various issues which were not of CBRE’s or the Condominium’s doing.

Having then appointed other CJP Managers including another international Managing Agents, we recently reappointed CBRE on the 1st April 2012 having come to the conclusion that CBRE is the best Managing Agent in Phuket who we believe has the resources and capabilities to manage our Condominium.

The Committee and Co-Owners have been extremely pleased with the performance of CBRE to date.  Allamanda 1 Condominium is a complex development, however, CBRE has acquitted itself very well, understood the issues to hand and has already started to move the Condominium forward in a positive manner.

The reporting from CBRE has also been excellent and something we have not been fortunate enough to experience until CBRE came back on board.

We appreciate that Property Management is not just about 6 months, it is ongoing.  However, to date we are extremely pleased that we made the decision to appoint CBRE and based upon their current performance we would definitely recommend them to any potential customers looking for strong, professional and transparent management.

Under the stewardship of James Saunders and his estate team for the past 3 years at Ocean Breeze, they have acted responsibly and professionally in its dealings with both the developers and the unit owners. From our standpoint James and team are a value added to the project and it’s been a pleasure dealing with them.

CBRE has been a steadying and reliable business partner, whose caring and motivated staff constantly strive to raise the benchmarks for Property Management Services and Customer Satisfaction. Their attention to detail has provided our owners and retail customers with a level of service that I have no hesitation in endorsing. As a property developer, you take every precaution to select only the most skilled and reliable contractors and service providers, and with CBRE we are in no doubt that we have selected correctly as they have continuously meet our expectations.

James and CBRE have been very helpful and supportive. James and the team at Layan Estate have been exceptional. They provide a professional and caring service and are a pleasure to deal with.

There were many issues that arose following the construction of the units and I think that without James Saunders’ involvement, the resolution of these would have been much more difficult. Having worked with him for the last four years, he has not only been able to identify problems but used his professional expertise to give advice on the available solutions. He has a good grasp of what we needed to do to establish the Plantation as a well run development.

The complex is run smoothly by CBRE. The whole team of managers, gardeners, cleaners, housekeepers and handymen are all so friendly and competent. It is much appreciated and makes for a lovely holiday every time we come.

Unfortunately Allamanda has many historical weaknesses, which have made the job of property management more difficult than normal. James and his team have gone about their tasks with great efficiency and total professionalism. I have the confidence in knowing that despite the internal differences between many of the owners, CBRE is on-site to make sure that the property is constantly attended to.

Many complicated issues have come up at the meetings I have attended where James was in charge. He was able to explain these problems to the buyers and is not afraid to confront the tough issues that we face at Chom Tawan. The two management staff in the Chom Tawan office are also helpful and dedicated to their jobs. They go out of their way to assist owners like me.

It has been a pleasure working with James Saunders and his team at the Royal Phuket Marina. They've been very professional and efficient in the work they have done, and many times a problem has been solved after hours! I hope this relationship with CBRE and RPM will continue for a long time.